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Frequently Asked Questions

Whether you want a rugged, manly look, or a sleek, clean-cut appearance, shaving is one of life's necessities. To help you on your way to achieving the look you want, or to find out which razor is best for sensitive skin, Wilkinson Sword are on hand to answer your most commonly asked questions regarding male grooming techniques.

What effects does regular shaving have on men's skin?

  • Regular shaving is a great way to remove dull, old excess skin cells for soft and smooth skin
  • Shaving should not irritate the skin if you use the right shave care products, a razor that best suits your skin, and remember to change your blades regularly
  • Our recommendation for men with sensitive skin would be the Wilkinson Sword Hydro 5 which features five blades, a gel reservoir and a flip trimmer - ideal for those who are looking for high performance, quality and skin care from their razor

How often should I shave?

  • How often you need to shave varies from person to person depending on speed and texture of regrowth. It also depends on your tolerance for regrowth
  • As an average, most men shave 2-3 time per week. However, to achieve that smooth, close shave, some men shave every day

What are your tips for achieving the perfect shave?

  • Step 1: Let your skin wake up. Don't shave first thing in the morning, have a shower first to let the puffiness caused by fluid collection overnight fade away
  • Step 2: Exfoliate before you shave to get rid of dead skin and help prepare the skin for your shave
  • Step 3: Wet your stubble with warm or hot water before shaving. It softens the hair allowing it to be cut more easily
  • Step 4: Thoroughly massage shaving cream or gel into stubble before your shave. It not only helps soften the hair but helps protect against nasty razor rashes and burns and some formulas hydrate your skin. We recommend Wilkinson Sword Hydro Sensitive Shave Gel
  • Step 5: Make sure your blades are sharp. Dull blades are the culprit for most shaving accidents. A new blade will help prevent dragging of the razor over your face which can cause skin irritation
  • Step 6: Use gentle pressure against your beard and shave with the grain of the hair
  • Step 7: Shave the most sensitive area of your face first - the neck and below the jawbone - then move up the face. For the closest shave, we recommend Wilkinson Sword Hydro 3 or Hydro 5
  • Step 8: Rinse the blade in hot water when shaving and use slow short strokes. It'll reduce drag that the razor may make to your skin
  • Step 9: Apply oil free after shave moisturiser to soothe, protect and invigorate your skin. If you're using after shave check the label for alcohol and be warned that this is the ingredient that makes your skin sting. Remember to be careful of mentholated shaving products, they may give you a nice cool sensation at first, but menthol, like alcohol, can be irritating to the skin

Disposable razors VS system razors - what are the benefits?

  • Different people have different preferences with the type of razor they use. Disposable razors tend to be cheaper and more convenient as you throw them away after use - which makes them ideal for gym bags and holidays. One of our most popular disposable razors is the Wilkinson Sword Xtreme 3
  • A system razor can give you a closer, smoother, more superior shave at a higher price point
  • For precision shaving, we recommend the Wilkinson Sword Quattro Titanium Precision , the world's first 3 in 1 wet razor with built in trimmer, edging blade and four super sharp titanium coated blades

What should men look for in a razor to ensure the best results and minimal skin damage?

  • Choose a razor with multiple, high quality blades that pivot to the contours of your face to ensure a close shave without irritation and make sure you always shave with a sharp razor blade
  • We recommend our Wilkinson Sword Hydro Power 5 , the only wet power razor with 3 levels of vibration so that you can customise your shave to suit your skin. The water activated gel hydrates throughout each shave to reduce irritation and give you ultimate shaving comfort

What causes shaving rash?

  • Shaving rash is caused by irritation to the skin when shaving. Irritation can be caused by a number of factors including blunt razor blades, using alcohol based shave care products, failure to use shave preparation and even simply having a sensitive skin type
  • To minimise the risk of shaving rash and skin irritation use a razor designed to care for your skin such as Wilkinson Sword Hydro, and our sensitive shaving gels or foams

Why do men need razors designed for men?

  • Men and women's shaving needs differ greatly which is why we have razors designed specifically to cater for men and for women separately
  • Women's razors are often cushioned with more and larger conditioning strips to enable women to shave greater surface areas such as their legs or bikini line
  • Men's razors may have edging blades to trim facial hair, including our Wilkinson Sword Quattro Titanium Precision , the world's first 3 in 1 wet razor to shave, trim and edge

What are the current trends in male grooming?

  • Wilkinson Sword commissioned research looking into men's grooming habits. The report showed that whilst shaving is the essential masculine ritual, it is no longer simply about grooming. Men today shave to increase their confidence, success, sense of health and wellbeing
  • The research showed that men are looking for a meaningful and genuine innovation

Is it fashionable to be clean shaven or bearded?

  • Fashion changes regularly, but it is always 'in' to be clean shaven
  • Research commissioned by Wilkinson Sword showed that men who shave regularly feel more confident, sexier and cooler

How can you keep facial hair looking neat?

  • If you don't favor the clean shaven look, you can still keep your facial hair in check with a few simple steps
  • To keep your beard or moustache neat, try using an edging blade to sculpt and a trimmer to keep the length in check
  • The Wilkinson Sword Quattro Titanium Precision is a 3-in-1 must-have razor that lets you trim, shave and edge, all in one tool

Why is it important for men to use shave care products?

  • It is important to use shave care products as part of your routine to help minimise the risk of irritation
  • Shaving foam or gel helps prepare the skin for shaving - it helps lift and soften the hairs, helping you get a closer and more comfortable shave
  • An after shave balm helps rehydrate the skin and protects against post shave irritation
  • Never apply alcohol based post shave products (i.e. after shave) straight after shaving as this can cause a stinging sensation to the skin, instead, the skin needs time to calm down
  • Wilkinson Sword have a range of Hydro Pre Shave and Hydro Post Shave gels and moisturisers to help ensure your shave is as comfortable as possible

Do I need to use shave products from the same range?

  • It is important you select the right shave care products for your skin but they do not need to be from the same range/brand
  • However, if you are using a shave care system (shaving foam or gel, followed by a balm) from the same brand, the products may be designed to work in conjunction with each other, such as our Wilkinson Sword Hydro Pre Shave gels and Hydro Post Shave balm

Why do razors have multiple blades? What is the point?

  • Having multiple touch points between your razor and the skin means that the pressure is more evenly distributed. This helps smooth out the skin which means less risk of irritation
  • Wilkinson Sword Hydro comes with three or five blades with the additional benefit of skin guards on each blade to give you more touch points between the razor and the skin, ultimately providing a more comfortable shave

How do I clean my razor blades?

  • Simply rinse under water only - do not clean with detergents or harsh cleaners
  • If clogging occurs, never use any object to clean in between blades such as a toothbrush as this can damage the blade edges. Instead gently soak in warm water to help soften and remove excess debris
  • Wilkinson Sword Hydro's blades are the optimum distance apart for optimal wash through and to minimise the risk of clogging

How do I reduce the risk of blade clogging?

  • Rinse the blades often during the shaving process. If the razor becomes clogged, gently shake the cartridge back and forth in warm water to loosen up the hairs until all hair is removed
  • Rinsing through the front and back of the cartridge will also help remove debris
  • Avoid tapping the head of the razor because this can cause damage to the cartridge and/or blades which can lead to an unsafe shaving experience

I don’t trust my blades – after a few hours I need to shave again

  • It could be that you are not getting a close enough shave from your razor. Ensure you change your blades regularly to keep them sharp and make sure you use a shave prep that raises the hair and prepares for a close shave
  • If you're still finding you need to shave more than once a day it could be due to the rate of your hair regrowth or perhaps you need to upgrade the razor that you are using. If this is the case, we recommend trying the Wilkinson Sword Hydro 3 or Hydro 5 razors

How often should you change your blades?

  • Blade life is affected by a lot of variables, these include (but are not limited to):
    - Shaving preparation used
    - Frequency of shaving
    - Hair type, rate of growth and length
    - Number of razor strokes per shave
  • As an average we would recommend changing blades approximately every 5-7 shaves to get the optimum results from your razor
  • You can improve the shave life of the blades by shaving often and using good lubrication and keeping the cartridge clean and dry between uses

What makes the Wilkinson Sword Hydro range different?

  • Our research showed that men's number one skincare complaint is irritation caused by shaving - with this in mind we wanted to create a male system razor that helps reduce irritation and cares for men's skin whilst they shave
  • Wilkinson Sword Hydro is an integrated shaving system that was developed following several years of research and development. This revolutionary shaving system includes a gel reservoir that hydrates throughout each shave, patented skin guards and a flip trimmer ( Hydro 5 only) for a close, comfortable shave and reduced irritation

What is the difference between Hydro 3 and Hydro 5?

  • Hydro 3 has three blades whereas the Hydro 5 has five blades and a flip trimmer feature. A simple flick of the thumb reveals an edging blade helping you reach those hard-to-get-to areas such as under the nose

What are the benefits of the Hydrating Gel Reservoir?

  • The gel reservoir hydrates throughout each shave, providing a comfortable shave and helping reduce irritation
  • It lasts up to twice as long as ordinary lubrication strips
  • It offers hydration and an effortless glide as you shave
  • The bottom guard-bar helps stretch skin and raise hair prior to blade contact for a close, smooth shave

How do you activate the gel reservoir?

  • After applying your shave prep, simply wet your cartridge to activate the gel reservoir and shave as you normally do. Moisture expands the gel while drying will shrink it
  • This is why it is important that after shaving, you keep the cartridge or gel reservoir away from water as this can expedite the depletion of the lubrication

Do I still need to use shaving cream, gel, lotion or soap when using a Hydro system?

  • Yes. For enhanced skin comfort we recommend using a Hydro Shave Prep. There are 4 products in the range designed to suit different needs and skin types. These are:
    - Hydro Moisturising Gel
    - Hydro Sensitive Gel
    - Hydro Sensitive Foam
    - Hydro Deep Hydration Shave Cream
  • This is an important step in shave preparation to raise and soften the hairs for a close, comfortable shave
  • Using shave preps may help extend the blade life because there will be less friction during the shaving process and this can reduce the breakdown of the blade edge

Why do you need blade guards? What is the point?

  • One of the ground breaking technologies associated with Wilkinson Sword Hydro is that the blades include skin guards which smooth out the skin during your shave
  • The skin guards increase the touch points between the razor and the skin - this means pressure is more evenly distributed and the skin is smoothed out for less risk of irritation

Are there any reasons for the design differences between male and female razors?

  • Generally the handles of men's razors are ergonomically designed to shave facial areas whereas women's razors handles are shaped to shave different body areas such as under arms and legs.

Do you know your disposable razors from your electric shavers? Or maybe you're after some skin care tips on how to look and feel fabulous with silky smooth skin? Then search no further - because here are some of the most commonly asked questions and answers covered by our team of beauty experts at Wilkinson Sword.

What is the recommended routine to look after legs?

  • Rinse your legs, exfoliate, lather with a shaving gel or foam, and shave with a good quality razor
  • Shaving, by its very nature exfoliates the legs which will leave your skin feeling smoother and your tan more prominent
  • We recommend Wilkinson Sword Quattro for Women Pearl and Papaya. This is new stylish four blade razor enriched with papaya and pearl complex to give you long lasting smoothness

How can you maintain healthy skin on your legs after shaving?

  • Shaving regularly helps the skin stay healthy-looking by not only removing hair but also dull and flaky skin
  • A good quality razor with a built in conditioning strip to moisturize during shaving is ideal
  • It is also a good idea to moisturise the skin after you have shaved. We recommend our Hawaiian Tropic Body Butter

Why do people cut their legs when they shave?

  • Applying too much pressure whilst shaving with a very sharp, new blade can cause cuts
  • Shaving with a dull or blunt blade and pressing too hard can cause cuts
  • To reduce the risk of cuts, we recommend changing your razor blades often

When shaving, what are some of the best products to use and why?

  • Consumers want products that simplify the shaving process
  • The Wilkinson Sword Intuition Plus range is perfect for busy, on the go young women as it lathers, shaves, and moisturises during shaving - all in one convenient tool, making shaving an effortless part of your routine
  • Wilkinson Sword Quattro for Women Bikini also combines all a girl's hair removal needs in one high performance girly gadget

Is it better to use other methods such as epilating or waxing?

  • People find waxing and epilating trickier, more painful and more time consuming, whereas shaving is quick, convenient and pain-free
  • Another benefit of shaving is that you don't have to wait for re-growth or book in for expensive beauty salon appointments

What areas can women shave?

Should women use shave preps?

  • When shaving legs, underarms or the bikini area, proper skin preparation is a vital first step. Avoid shaving without first moistening dry hair with water, as dry hair is difficult to cut which could lead to tugging and pulling
  • Exfoliating the skin will help get rid of dead skin cells, preparing the skin for that great smooth shave
  • While you can use other products such as shower gels or creams, we recommend a Wilkinson Sword shave gel or foam which helps protect the skin from irritation. Using these shave care products as part of your routine will help minimise the risk of irritation and make sure you get the most from your razor
  • Shaving foam or gel also helps prepare the skin for shaving by lifting and softening the hairs, helping you get a close shave
  • After shaving always try to use a moisturiser to hydrate the skin such as Hawaiian Tropic Body Butter - enriched with cocoa butter, avocado oil and aloe vera, to moisturise skin and keep your legs feeling silky smooth

What are the reasons behind ingrown hair?

  • Ingrown hairs are very common and occur when a hair is forced to grow back into the hair follicle
  • Starting with clean exfoliated skin is a great way to prevent ingrown hairs

Can shaving minimise the risk of ingrown hairs?

  • Shaving has an exfoliating effect on the skin. This removes dead skin cells and helps minimise the risk of ingrown hairs
  • To help minimise the risk of ingrown hairs further, it's important to carry out a post shave skincare routine that includes regularly moisturising the skin and exfoliating using a mitt and/or using exfoliating gel between shaving
  • Remember to shave in the direction of hair growth and take your time shave carefully over sensitive areas

I keep getting red spots on my legs - what is causing them?

  • Spots on the legs can be caused by ingrown hairs. As the hair curls into the skin it can make the skin inflamed, causing a spot to form
  • The best way to minimise irritation is to change your blades regularly - always ensuring you shave with a sharp blade. How often you change the blade will depend on your hair structure, coarseness and re-growth rate. It's best to change your blade when you feel you need to start applying more pressure on the skin, as this is an indication the blades are beginning to blunt. Physical wear indicators on blades are a good indicator to help you recognise when the blade needs changing
  • A good skincare routine including regularly exfoliating and moisturising is also important to help prevent red spots and irritation for those with sensitive skin

Should you shave your bikini area?

  • Shaving is one of the most convenient and pain-free ways to remove unwanted body hair, and the bikini area is no exception
  • Wilkinson Sword Quattro for Women Bikini lets you shave, trim and shape in one girly gadget. It is completely waterproof so you can use it in the shower on your bikini area, under arms or legs with ease

Why shave? Isn’t waxing easier?

  • Shaving is one of the fastest, most convenient and pain-free methods of removing hair anywhere on your body and you don't have to wait for re-growth either. Plus, shaving removes dull and flaky skin to keep it looking and feeling great
  • Waxing can be tricky to do yourself so with many women opting for expensive salon treatments rather than risk doing it themselves at home
  • Shaving doesn't require any specialist knowledge so is easy and risk-free for everyone

What about hair removal creams?

  • Some people prefer hair removal creams. However, these can be smelly and difficult to apply so are not right for everyone
  • It is a personal choice as to what suits you, your skin and your routine. It is often a good idea to try out a range of hair removal methods until you find a routine which is right for you

I have sensitive skin. Which razor would you recommend?

  • The Wilkinson Sword Intuition razor is the only 3-in-1 beauty tool to lather, shave and moisturise in one easy step. The skin conditioning solid around the 4 bladed razor not only lathers and moisturizes your skin during shaving, but also doubles up as a handy physical wear indicator too
  • The Intuition Sensitive Care razor is suitable for sensitive skin, contains 100% natural aloe and Vitamin E, and is dermatologically tested, completely fragrance free, hypo-allergenic and is designed for those with sensitive skin. This razor will leave the skin feeling gorgeously moisturised and offers a gentle experience that moisturizes during shaving

Why do I need my own razor – surely my boyfriend’s one will do?

  • A woman's body is very complex, with a multitude of curves and changing skin types which is why it's important to use products which are designed for your body and your needs
  • Wilkinson Sword Xtreme 3 Beauty boasts three flexible blades on a pivoting head, cushioned with 2 lubricating strips to follow closely the contours of the body
  • The Wilkinson Sword Quattro For Women razor was developed with a pivoting head to closely follow the contours of a woman's body and boasts blades cushioned with large conditioning strips that are enriched with Papaya and for a silky smooth shave
  • Therefore, today's System razors for women are just as sophisticated as those designed for men - however, they have been specifically designed with women in mind. So, there's no excuse to borrow your man's razor ever again!

Are there any reasons for the design differences between male and female razors?

  • Generally the handles of men's razors are ergonomically designed to shave facial areas whereas women's razors handles are shaped to shave different body areas such as under arms and legs.

Is it safe to use my credit/debit card details online?

At Wilkinson Sword we understand that security when shopping online is essential. Thats why the second you enter the order process, every piece of information that is transferred between you and us is 128 bit encrypted using SSL encryption. So even if it was intercepted, it would be useless information. Please look for the padlock when you enter the secure sections of our site. The small padlock normally appears at the bottom of your screen. You can also check the address bar, normally it will start http:// , however when you enter the secure pages it will add an "s" therefore it will begin https:// .

All our transactions are processed using SagePay. We do not see and therefore do not store any card details.

What types of payment do you accept?

We accept the following types of Payment:

Credit Cards - Visa, MasterCard & AMEX
Debit Cards - Solo, Maestro, Visa Debit, Visa Electron

When will my order be dispatched?

If you order before 1pm (Monday - Friday) we aim to dispatch your order the same day. All other orders will be processed and dispatched the next working day.

Can I have my order delivered to my work address?

We understand that it is sometimes easier to have your order delivered to your work address, so we are more than happy to offer this service. You can opt to have your order sent to a different delivery address while checking out. Occasionally we may contact you to confirm your billing address.

Can I order over the phone?

If it is easier for you then please call us on 01273 254074 and we will be more than happy to process your order over the phone.

Can I amend my order?

This depends on the status of your order, where possible we will amend your order. Please call us or email us and we will do our best. Please note once an order status has been changed to 'Shipped' then we are unable to amend the order.

I've received my order but it's wrong/damaged?

While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged then please contact us and we will to our best to correct this as quickly and painlessly as possible.

I haven't received my order yet?

If you think your order should of been with you already then please check the standard delivery times below. Occasionally standard delivery can take a little longer so please allow 10 working days before contact us.

Standard Delivery - Normally 3/5 working days
1st Class - Normally 1/2 working days
Next Day - Next working day by 5:30pm

I am having problems ordering online?

If you experiencing problems ordering online then please call or email us and we can either take your order over the phone or we can talk you through the order process.

Do your prices include VAT?

All our prices, unless otherwise stated include the VAT at the current rate.

How much is delivery?

Please see our delivery page for our full range of delivery options.

Which couriers do you use?

Dependant on the order we use a range of couriers which include Royal Mail, DPD & UPS.

Do you share my details with anybody else?

We do not share, sell or pass on your details to any other 3rd party.

How do I return/exchange an unwanted item?

Please see our returns page for full details on how to return and item for an exchange or refund.

Help...none of the above answer my question?!

If we haven't answered your question then please contact us and we we'll try our best to help you!

Telephone: 01273 254074
Email: wilkinsonsword@ventureblue.co.uk